Return & Refund Policy

Return and Refund Policy - Akanksha Super Store

At Akanksha Super Store, we strive to ensure your complete satisfaction with every purchase. In the event that you are not entirely happy with your order, we have a transparent Return and Refund policy in place to assist you.

1. Return Eligibility: - You can initiate a return within 1 day from the date of delivery. - The item(s) must be unused, in their original packaging, and in the same condition as received. - Perishable items, such as fresh produce, cannot be returned for safety and hygiene reasons.

2. Return Process: - To initiate a return, please contact our customer support team through the app or reach out to our designated helpline. - Our team will guide you through the return process and provide you with the necessary instructions. - Please ensure that the item(s) are securely packed for return shipment, preferably in the original packaging.

3. Refund Process: - Once we receive the returned item(s) and verify their condition, we will process the refund. - Refunds will be issued to the original payment method used for the purchase. - Please note that the refund process may take 3-5 working days to reflect in your account, depending on your bank or payment provider.

4. Exceptions: - In the case of damaged or defective items, please inform us immediately upon receipt. We will arrange for a replacement or refund as applicable. - If there is a discrepancy in your order, such as missing items or wrong items delivered, please contact us within 24 hours of receiving the order. We will rectify the issue promptly.

5. Non-Returnable Items: - Certain items, such as perishable goods, intimate or sanitary products, and items marked as non-returnable, are not eligible for return or refund unless they are damaged or defective.

6. Customer Support: - Our dedicated customer support team is available to assist you with any return or refund-related queries. Please reach out to us through the app or contact our helpline for prompt assistance.

We value your trust and aim to provide a seamless shopping experience. If you have any further questions or concerns regarding our Return and Refund policy, please do not hesitate to contact us.